Required Skills & Experience

• Min 12 months experience in an IT support role
• Logging support calls
• PC support, Windows, Office, Active Directory, Exchange
• Incident Management
• Enjoys investigating and resolving technical problems
• An excellent communicator, both verbal and written

Desirable

• Experience of training users (over the web)
• Account systems (Sage 50, NAV)
• Writing & running SQL scripts

Position Summary

Your role will include providing application support to our business partners and the end-users of our software products over the telephone, email, support forum, and through remote support software.  Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.

Excellent communication skills are essential, both verbal and written, as you will be using our in-house bug tracking system to report defects, feature requests and support incidents. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues.

Draycir provides a friendly and relaxed working culture, ideal for individuals that want to further their technical knowledge in a supportive environment, but who also enjoy building positive relationships with customers.

Benefits

• 20 days holiday + bank holidays
• 12 additional ‘duvet days’ (one per month)
• Company contributed pension
• Death in service life cover
• Critical illness cover
• Income protection cover
• City centre location
• Company iPad

Please send your CV and covering letter quoting SS1014 to jobs@draycir.com or post to Draycir, 1-3 De Montfort Mews, Leicester, LE1 7FW. No agencies.

Position Summary

Draycir a leading software solutions company based in Leicester city centre are looking to recruit a proactive internal sales person, ideally with a background in IT sales or someone of graduate calibre seeking a career in IT sales, to join their busy sales team. 

This is an exciting opportunity for a tenacious, proactive and target driven candidate to join a team of highly skilled and motivated employees. You will sell, primarily by telephone, products and services with the aim of achieving the highest possible margin and increasing profitability of the company.

• Building your own pipeline
  • Calling our existing customer base to either upsell, cross-sell, help with retention or reactivate dormant accounts
  • Using call lists of prospective clients
• Lead/Opportunity management
  • Following up on webinars and helping to manage the sales process to conclusion
  • Follow up on leads gained at seminars, exhibitions etc.
  • Follow up on leads generated via in-house marketing activities and campaigns
• Quote and close deals
• Provide online product demonstrations (webinars)

Primarily this role will involve calling prospective clients within various different sectors. You will need the ability to identify the right contact and uncover potential opportunities that fit within the organisations solution. An understanding of the software industry or information technology industry would be beneficial but is not essential. However you will need to be able to learn quickly and converse at a business level with IT professionals with an aptitude to understand business process and business needs in order to define whether we can help.

Requirements

• 1+ year B2B sales or telephone experience
• Professional phone manner
• Strong qualification ability
• Tenacious
• Able to converse at a reasonable business level (commercial awareness)
• Team player - able to communicate and work together with teams at various levels
• Excellent communication skills
• Good computer skills (Word/PowerPoint/Excel)
• Webinar presentation skills

Desirable (but not essential)

• Previously worked in software/IT environment
• Living within 30 miles of Draycir’s offices
• Webinar presentation experience

Benefits

• Salary £20,000 (OTE £25,000)
• 20 days standard holiday – plus bank holidays
• 12 flexi-days (1 per month)
• Company contributed pension
• Death in service life cover, Critical illness cover and  Income protection cover
• City centre location
• Free parking
• Bike to work scheme
• Company iPad

Please send your CV and covering letter quoting TS1015 to jobs@draycir.com or post to Draycir 1-3 De Montfort Mews, Leicester, LE1 7FW. No agencies.

Position Summary

You will be responsible for designing, producing and maintaining our ASEAN corporate web site, partner portal, micro sites and partner website and email content. You will need skills in HTML, CSS, Java Script, PHP and MySQL. You will also be designing layouts, screen mock ups, graphical user interfaces (GUI) and other graphics for all of our products. You will need to work closely with the development team and business team.

Additionally, you will be producing marketing content and working with our creative agency. Good communications skills are required as you be taking ideas from other team members to produce conceptual designs.

Creative and great design skills are essential, also an understanding of site usability and corporate branding. Good English communication skills are also required, both verbal and written as you will be communicating with team members both in Thailand and the UK.

You will be working on award winning products so you must take enormous pride in your work.

Responsibilities

• Designing, implementing and maintaining all website design changes, including multilingual websites.
• Designing promo e-mails and all accompanying graphics.
• Designing landing pages, email footers.
• Branding any outgoing company mass communications.
• Monitoring pages and fixing any browser incompatibility issues
• Optimising scripts to run faster
• Creating Outlook friendly html e-mails
• Help design the user interface of existing and new products.

Requirements:

• Thai Nationality
• Bachelor’s Degree or higher in graphic design or similar.
• 1-3 years experienced in Adobe software (Photoshop, Illustrator).
• Self-motivated, high level of creativity, good team player and able to work under pressure.
• Open minded to criticism but also able to express your own point of view.
• Desirable - Experience of Expression Blend, WPF designer and XAML.
• 1-3 years experienced in HTML, XML, CSS and other web technologies.
• SEO knowledge and skills desirable.
• Examples of past work or portfolio.
• Fluent in written and spoken English.

Benefits

• Salary is negotiable depending on skills and experience
• Health insurance.
• Provident fund.
• 15 days holiday plus public holidays.
• Company iPad.

Please send your CV and covering letter quoting WDGD0713 to jobs@draycir.com or post to Draycir Ltd. 75/11 Ocean Tower 2, 14Dth Floor Soi Sukhumvit 19 (Wattana), Sukhumvit Road, Klongton Nua, Wattana Bangkok 10110.
No agencies.

Position Summary

Your role will include testing our software products and reporting bugs, problems and feature requests to the development team. You will be supporting our clients and end-users of the software over the telephone, email and through remote support software. Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.

Good English communication skills are essential, both verbal and written as you will be communicating with team members both in Thailand and the UK as well as supporting clients throughout the world.

Excellent communication skills are essential, both verbal and written as you will be using our in-house bug tracking system to report defects, feature requests and support incidents. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues.

Experience of any of the following skill would be useful; user acceptance testing, system, integration, regression, functional, end to end.

Requirements:

• Good communication skills and telephone manner
• Friendly personality and patience
• Excellent problem solving and analytical skills
• Disciplined in logging support calls
• Ability to work with minimal supervision.
• Previous IT support role to resellers or end-users is desirable

Benefits

• Salary is negotiable depending on skills and experience
• Health insurance.
• Provident fund.
• 15 days holiday plus public holidays.
• Company iPad.

Please send your CV and covering letter quoting ST0712 to jobs@draycir.com or post to Draycir Ltd. 75/11 Ocean Tower 2, 14Dth Floor Soi Sukhumvit 19 (Wattana), Sukhumvit Road, Klongton Nua, Wattana Bangkok 10110.
No agencies.

Position Summary

Your role will include development of new products as well as continued development of our current product lines and internal systems. You will be involved in all aspects of the development cycle, from the design stage, to coding, testing and documentation.

Good English communication skills are essential, both verbal and written as you will be communicating with team members both in Thailand and the UK.

Experience of agile, test-driven development practices, and methodologies like Scrum would be beneficial. You will have a track record of producing maintainable code, and hitting deadlines.

You will be working on award winning products so you will have excellent analytical skills and enthusiasm, attention to detail, enjoy problem solving and take enormous pride in your work. You are expected to keep abreast of developments in software engineering and technologies that could be of interest to the company.

You must have the ability to apply analytical and structured thinking to resolve programming problems, with the ability to simplify complex problems, processes or projects into their component parts.

Requirements:

• 2-7 years of development experience.
• 2 - 5 years of experience with C# and .NET 2.0, 3.5 or 4.0.
• An understanding of object orientated programming (OOP).
• An understanding of design patterns and their application.
• Ability to quickly gain new software skills and to work with new technologies.
• Ability to work with minimal supervision.
• Experience of Microsoft SQL Server.
• Knowledge of ASP.NET / web development.
• Desirable - Experience of agile development methodologies (SCRUM).
• Desirable - Knowledge of WinForms development.
• Desirable - Knowledge of ASP.NET / MVC.
• Desirable – Understanding of good GUI design.
• Commercially aware.

Benefits:

• Salary is negotiable depending on skills and experience
• Health insurance.
• Provident fund.
• 15 days holiday.
• Company iPad.

Please send your CV and covering letter quoting SSD0313 to jobs@draycir.com or post to Draycir Ltd. 75/11 Ocean Tower 2, 14Dth Floor Soi Sukhumvit 19 (Wattana), Sukhumvit Road, Klongton Nua, Wattana Bangkok 10110.
No agencies.

Position Summary

Your role will include providing 1st and 2nd line support to our business partners and the end-users of our software products over the telephone, email, support forum, and through remote support software.

Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.

Excellent communication skills are essential, both verbal and written as you will be using our in-house bug tracking system to report defects, feature requests and support incidents. Polite and respectful as you will be customer facing and an ambassador of the company. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues. Using your intuition is a must.

Desirable Skills & Experience

• Previous IT support role to resellers or end-users is desirable
• Account system knowledge (Sage) is desirable but not necessary
• Disciplined in logging support calls
• Able to run training sessions over the internet

Benefits

• Up to £22k depending on skills and experience
• 20 days holiday + bank holidays
• 12 flexi-days
• Company contributed pension
• Death in service life cover
• Critical illness cover
• Income protection cover
• City centre location
• Company iPad

Please send your CV and covering letter quoting SS1014 to jobs@draycir.com or post to Draycir, 1-3 De Montfort Mews, Leicester, LE1 7FW. No agencies.

Duties & Responsibilities:

• Define and carry out end user and partner consultancy services and technical training, both via the web and face to face.
• Identify client business needs, document requirements and ensure smooth delivery, whilst supporting clients through the software implementation process.
• Provide effective solutions to problems.
• Create and maintain knowledge base articles that describe best practice in installation, configuration and use of the products.
• Monitor the help desk telephone and support email accounts, to ensure all calls are recorded and responded to, with appropriate escalation within Draycir’s SLAs.
• Understand the software capabilities of the company. 
• Contribute to the continuous improvement of the Support and Managed Service team practices.
• Support the sales team and key channel partners in developing business from prospective and existing end-user customers.

Essential Skills & Experience

• A minimum of 3 year's hands-on experience in supporting software applications.
• Experience of ERP systems (such as NAV, Sage, Sun Systems, Great Plains)
• Excellent problem analysis and solving skills.
• Able to work to strict deadlines and SLAs.
• Clear understanding of IT support requirements within both large organisations and SMEs.
• Able to confidently and effectively deliver technical training.
• Excellent customer service attitude.
• Effectively manage customer expectations, to deliver an excellent customer service experience.
• Excellent communication and presentation skills.
• Able to effectively present solutions to customers via live presentations and webinars.
• Prior experience with IT delivery projects.

Personal Attributes

• Smart appearance.
• Assertive, approachable, flexible and willing to learn. 
• Able to build effective, working relationship with clients.
• Discrete and confidential.
• Meticulous attention to detail.
• Team player, willing to go the extra mile for colleagues and customers.
• Highly self-motivated, goal-driven with a desire to ‘make a difference’.
• Willing to adapt and change to meet the needs of the business and the customers.

Benefits

• Competitive salary depending on skills and experience
• 20 days holiday + bank holidays
• 12 flexi-days (1 per month)
• Company contributed pension
• Death in service life cover
• Critical illness cover
• Income protection cover
• City centre location
• Company iPad

Please send your CV and covering letter quoting ISC0916 to jobs@draycir.com or post to Draycir, 1-3 De Montfort Mews, Leicester, LE1 7FW. No agencies.

Position summary

Proactive Partner contact

• To maximise sales potential from Partners
• To identify problems which may limit sales and to present solutions to resolve these problems
• To maintain regular contact with the channel

Following up promotional and marketing activities and campaigns

• Ensuring Partners are fully aware of the activities
• To agree Partner involvement to maximise the value of the activity
• Ensure they have the necessary training and resources to take advantage of the activities

Generating Partner sales activities

• To contact weak performing Partners to identify problem areas and work with them to overcome these
• To focus the Partners on the sales potential of the Draycir product range

Provide online product demonstrations (webinars)

• Sell Partner support services into the channel

Develop new Partners

• Research new opportunities within niche markets as directed
• Identify, recruit and develop new Partners within our existing channels
• Identify, recruit and develop new Partners for new channels

New product penetration

• Ensure new products are taken on-board by our currently channel
• Where the current channel is not suitable for the new product to recommend alternative distribution channels

Opportunity management

• Following up on webinars and help manage the Partner sales process to conclusion
• Follow up on leads gained at seminars, exhibitions etc
• Follow up on leads generated via in-house marketing activities

Customer and Partner presentations

• Occasional field visits to partners and their customers may be required

Requirements

• Previous experience of selling and demonstrating software solutions
• Excellent communication skills
• Good computer skills (Word/PowerPoint)
• Ability to build long term business relationships
• Driving licence

Desirable (but not essential)

• Worked in a channel environment
• Living within 30 miles of Draycir’s offices

Benefits

• Salary negotiable depending on skills and experience
• 20 days standard holiday
• 12 flexi-days (1 per month)
• Company contributed pension
• Death in service life cover
• Critical illness cover
• Income protection cover
• City centre location
• Company iPad

Please send your CV and covering letter quoting PM0713 to jobs@draycir.com or post to Draycir 1-3 De Montfort Mews, Leicester, LE1 7FW. No agencies.